Conflict Management Conflict Management

Why the study of conflict is important

Key elements of conflict

The nature of conflict

Variables in the study of conflict

Skills for conflict managers

Self test

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Key Elements of Conflict

Conflict is more than an argument, a fistfight, or a mild disagreement. In the 1950's, conflict became a focus of study. The study of conflict from the perspective of modern, process-oriented communication theory began to accelerate in the 1970's.

To discover how conflict differs from others types of communication, learn the key elements in a definition of interpersonal conflict: 

Conflict and interdependence
Perceived incompatible goals

Perceived scarce resources


Sources include Borisoff and Victor, 1997; Wilmot and Hocker, 1998.

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