Skills
for Conflict Managers
Short course in
conflict management: basic skills
Advanced abilities
and tactics in conflict management
Advanced conflict
assessment tools
Wilmot-Hocker
Conflict Assessment Guide
Wilmot and Hocker offer a list of
focus areas to examine when analyzing a conflict. The focus areas assist
in identifying behaviors or issues where work could begin when
individuals desire to transform the pattern of a conflict.
The Wilmot-Hocker Assessment Guide
(1998) suggests an examination of issues surrounding:
- The
attitudes each party holds toward the conflict and each other
- The
nature of the conflict and its triggering events
- The
goals of all parties
- The
distribution and use of power among and across parties
- Styles
of conflict management used by each individual
- Tactics
that have been used by each party
- A
description of any typical patterns in how conflict episodes play
out
- Options
for change
- Attempted
solutions
