Conflict Management Conflict Management

Why the study of conflict is important

Key elements of conflict

The nature of conflict

Variables in the study of conflict

Skills for conflict managers

Self test

Sources for this Web site



EEC Home


Skills for Conflict Managers

Short course in conflict management: basic skills
Advanced abilities and tactics in conflict management
Advanced conflict assessment tools

Australian Conflict Map

Conflict maps are similar to guides, but often have a visual dimension. A kit from The Conflict Resolution Network in Australia provides numerous materials for individuals and communities. Among the worksheets are a conflict checklist and visual mapping tool to assist individuals in determining their own and the other party's interests and goals.

Conflict Checklist. The checklist provides preparatory points to ponder prior to engaging in conflict.  The checklist items include the following questions:

  • What are your own and the other party's needs?
  • What creative opportunities might exist because of the conflict?
  • What is the conflict like emotionally for each individual?
  • What would each person like to change?
  • How is power used by each individual?
  • What are the individuals willing to do to resolve the issue?
  • What options are available to each person?
  • Would mediation help the probability of success?

Visual mapping tool

Maps help us to visualize important facts to remember during a conflict, and they are particularly useful when they are kept simple. The visual mapping tool is simple to use. Draw a circle on blank page and place an issue in the center of the circle. For each individual in the conflict, write the party's name, his or her needs, and his or her fears.

Maps are useful when they are kept simple; maps help visualize important facts to remember during a conflict.

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