Conflict Management Conflict Management

Why the study of conflict is important

Key elements of conflict

The nature of conflict

Variables in the study of conflict

Skills for conflict managers

Self test

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Concept Mastery Quiz

You can check your understanding of conflict management using the self-check quiz below. There are 15 questions, and there is one best answer to each question. If you choose an incorrect answer, the correct answer will be explained to you.

1.      Which of the following is an assertion made by Pondy regarding conflict in organizations?

  1. An organization with conflict is in deep trouble.
  2. Conflict always saps the creative energy from an organization.
  3. If conflict isn't happening then the organization has no reason for being.
  4. Conflict is inversely related to a company's net worth.


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