Conflict Management Conflict Management

Why the study of conflict is important

Key elements of conflict

The nature of conflict

Variables in the study of conflict

Skills for conflict managers

Self test

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*Hathaway, W. 1995. A new way of viewing dispute resolution training. Mediation Quarterly 13: 37-45.

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*Jandt, F. E., ed. 1973. Conflict resolution through communication. New York: Harper & Row.

*Jaycox, L. H., and R. L. Repetti. 1993. Conflict in families and the psychological adjustment of preadolescent children. Journal of Family Psychology 7: 344-355.

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*Jones, D. C. 1992. Parental divorce, family conflict and friendship networks. Journal of Social and Personal Relationships 9: 219-235.

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*Keltner, J. W. 1987. Mediation: Toward a civilized system of dispute resolution. Annandale, Va.: Speech Communication Association.

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*Kolb, D., and L. Putnam. 1992. The multiple faces of conflict in organizations. Journal of Organizational Behavior 13: 311-324.

*Kurdek, L. A. 1995. Predicting change in marital satisfaction from husbands' and wives' conflict resolution styles. Journal of Marriage and the Family 57: 153-164.

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*Lorenz, V. C. 1989. Some treatment approaches for family members who jeopardize the compulsive gambler's recovery. Journal of Gambling Behavior 5: 303-312.

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*Mack, R. M., and R. C. Snyder. 1973. The analysis of social conflict--toward an overview and synthesis. In Conflict resolution through communication, F. E. Jandt. New York: Harper & Row.

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*Martin, B. 1990. The transmission of relationship difficulties from one generation to the next. Journal of Youth and Adolescence 19: 181-199.

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McCorkle, S., and J. Mills.  1992.  Rowboat in a hurricane:  Metaphors of interpersonal conflict management.  Communication Reports 5.2:  57-66.

*McGonagle, K. A., R. C. Kessler, and I. H. Gotlib. 1993. The effects of marital disagreement style, frequency, and outcome on marital disruption. Journal of Social and Personal Relationships 10: 385-404.

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Tannen, D.  1994.  Talking from 9 to 5:  How women's and men's conversational styles affect who gets heard, who gets credit, and what gets done at work.   N.Y.:  William Morrow and Company.

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*Sources reported in Wilmot and Hocker, sections reprinted with the permission of the publisher.