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Question 27

What percent of American jobs can be classified as involving "emotional labor"; i.e., the conscious manipulation of emotion and the strategic presentation of self in pursuit of economic ends?

Reference: Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press.

Select an answer:


10%25
20%25
30%25
40%25
50%25
60%25